CAN I CHANGE MY ONLINE ORDER AFTER I HAVE PLACED IT?
Unfortunately, once you've placed your order, it is not always possible to amend any details. Please email firstname.lastname@example.org and we will do our best to make the changes. We do not currently have contact via phone.
HOW DO I RETURN AN ITEM?
Please review our Returns Policy and contact email@example.com for return address.
CAN I EXCHANGE MY GARMENT FOR A DIFFERENT SIZE/STYLE?
We are unable to process straight exchanges however if you would like another size or style, please return to us as soon as possible so we can issue you a credit number to purchase another item or size as per our Returns Policy.
DO YOU RESTOCK?
We do occasionally re-stock styles upon popular demand. If your size is unavailable in a particular style, we suggest emailing firstname.lastname@example.org we will do our best to email you as soon as its back in stock.
HOW DO I USE A PROMOTIONAL CODE / CREDIT NOTE?
Once you've reached the checkout stage, enter your promotional code into our gift card or discount bar, enter the correct code and click 'Apply'. If the code is valid, your discount will be applied! If you are having trouble with your code please email us.
WHAT IF MY ITEM IS FAULTY?
We aim to provide our customers with products of the highest standard and quality. If you received an item with a manufacturing fault, please email email@example.com along with any photos so we can sort it out for you ASAP.
HOW LONG DO I HAVE TO RETURN AN ITEM?
We offer credit notes for items returned within 14 days of you receiving your item.
HOW LONG IS DELIVERY?
Australian orders are shipped with Australia Post and you will receive a tracking number with all individual shipments.
HOW CAN I PAY FOR MY ONLINE PURCHASES?
You can pay by VISA, MASTERCARD or PAYPAL.
WHO DO I CONTACT IF I'M HAVING TROUBLE ORDERING ONLINE?
Please email us at firstname.lastname@example.org
HOW DO I KNOW WHAT SIZE I AM?
Most items include a sizing guide in the product description; or refer to our Australian Sizing Guide chart through our Customer Care link.